This Shipping Information policy governs the shipment and delivery of physical items purchased from www.storecraftco.com, operated by StoreCraft Storage Solutions Ltd. By completing a purchase on our website, you agree to the terms outlined below.

1. Shipping Destinations & Dispatch Location

We offer delivery services exclusively to destinations within Europe and the United States.

All orders are fulfilled and dispatched directly from our facility located at:

StoreCraft Storage Solutions Ltd Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom

2. Processing and Dispatch Timeframes

Following the confirmation of your order, our facility requires 1 to 2 business days to prepare, package, and hand over your items to the carrier. Orders are processed during standard business hours and are not dispatched on weekends or United Kingdom public holidays.

3. Delivery Estimates & Partner Carriers

To facilitate reliable transit, we partner with reputable international logistics networks, utilizing Priority services from carriers such as DHL, FedEx, and UPS.

• • Estimated Delivery Duration: 3 to 9 business days from the date of dispatch.

• • Please note that all delivery windows are estimates provided by the respective carriers. While we make every reasonable effort to ensure prompt transit, these timeframes are subject to carrier network capacity, customs processing, and regional logistics conditions. Therefore, specific delivery dates cannot be absolutely promised.

4. Shipment Tracking

To keep you informed of your order’s journey, automated email notifications will be sent to the email address you provided at the time of purchase. You will receive updates at key milestones, including:

• • Upon dispatch from our facility.

• • Upon arrival at regional logistics sorting facilities.

• • When the item is out for local delivery with the final carrier.

5. Delays and Inquiries

If your shipment has not arrived within the estimated delivery timeframe, please contact our support team. We will immediately initiate a formal investigation with the respective carrier to locate your items. Upon conclusion of the carrier’s investigation, we will evaluate the circumstances and determine the appropriate resolution, which may include dispatching a replacement or issuing a refund.

6. Customs, Duties, and Import Taxes

For our customers in the EU and USA, we operate on a DDP (Delivered Duty Paid) basis. All import duties, local taxes, and customs fees are included in the price you pay at checkout. There are no hidden charges upon delivery.

Company & Contact Details

If you have any questions concerning the delivery of your order, please do not hesitate to contact our team:

• • Company Name: StoreCraft Storage Solutions Ltd

• • Company Registration Number: 14278563

• • Registered Address: Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom

• • Telephone:  +44 121 728 5519

• • Email: storage@storecraftco.com