This Refund and Returns Policy governs all purchases made on www.storecraftco.com, operated by StoreCraft Storage Solutions Ltd (“we”, “us”, or “our”), a company registered in the United Kingdom under registration number 14278563. Our registered office is located at Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom.
This policy is structured to align with the statutory consumer protection regulations of the United Kingdom, the European Union, and the United States.
1. Shipping and Delivery
We facilitate fulfillment to customers located within the European Union and the United States.
Dispatch Timeframe: Orders are processed and dispatched from our United Kingdom warehouse within 1 to 2 business days following order confirmation.
Transit Times: We partner with priority services from established international carriers, including DHL, FedEx, and UPS. Estimated delivery typically ranges between 3 and 9 business days.
Order Tracking: Automated notifications are sent to the email address provided during checkout at key stages, including dispatch, arrival at sorting hubs, and local delivery. This allows customers to monitor the status of their order at every step.
Delivery Inquiries: If a shipment exceeds the estimated standard delivery timeframe, we will initiate a formal inquiry with the respective carrier. Based on the outcome of the investigation, we will offer either a complete refund or a replacement shipment.
2. Right of Withdrawal (UK & EU Consumers)
In accordance with consumer rights regulations in the United Kingdom and the European Union, consumers have the right to withdraw from their purchase within 14 days without giving any reason.
The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
To exercise this right, you must inform us of your decision by a clear statement sent via email to storage@storecraftco.com.
3. Defective or Damaged Goods
If the items received are defective or arrive in a damaged state, customers in the UK, EU, and US are entitled to appropriate remedies:
Please notify our customer support team via email at storage@storecraftco.com as soon as the issue is identified.
Please provide photographic evidence demonstrating the defect or damage.
Upon verification of the evidence provided, we will process a replacement or a complete refund. You are not required to physically return the damaged items to us; the photographic evidence is sufficient for processing your claim.
4. Standard Returns Process
For non-defective returns (such as exercising the statutory 14-day right of withdrawal), the following conditions apply:
Return Address: All physical returns must be sent directly to our facility at: Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom.
Condition of Goods: Items must be returned in their original condition.
Return Costs: Unless otherwise required by local statutory laws, the customer is responsible for the direct cost of returning the goods to our UK warehouse.
5. Refunds
Once a refund is approved (whether due to a withdrawal, carrier inquiry, or verified damage), the funds will be credited back to the original instrument used for payment.
We process authorized refunds promptly. The time it takes for the funds to reflect in your account depends on the policies and processing times of your payment provider.
6. Accepted Payment Methods
Purchases on our website are completed through verified payment methods. We accept the following payment instruments:
Visa
Mastercard
American Express
Apple Pay
Google Pay
7. Contact Information
For any questions regarding returns, refunds, or your statutory rights, please reach out to our team:
Company Name: StoreCraft Storage Solutions Ltd
Email: storage@storecraftco.com
Phone: +44 121 728 5519
Address: Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom