If you have any enquiries regarding our storage products or require assistance with an existing order, please reach out to our team using the official contact information provided below.

Company Contact Details

• • Company Name: StoreCraft Storage Solutions Ltd

• • Company Registration Number: 14278563

• • Registered Office Address: Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom

• • Email Address: storage@storecraftco.com

• • Telephone: +44 121 728 5519

• • Website: www.storecraftco.com

Operating Hours and Response Time

Our customer support team operates Monday through Friday, from 9:00 AM to 5:00 PM (GMT).

During periods of high contact volume, public holidays, or outside of standard operating hours, telephone lines may be temporarily unattended. In such instances, we kindly request that you leave a detailed voicemail or send an email outlining your enquiry. We endeavour to review and respond to all correspondence within 24 hours of receipt.

Communication Guidelines

To help us process your request efficiently, please observe the following guidelines when contacting us:

• • Order Information: When querying an existing purchase, please include your exact order number and the name used at checkout in your initial message.

• • Professional Conduct: We expect all correspondence to remain professional and respectful. StoreCraft Storage Solutions Ltd reserves the right to terminate communication and refuse further service in the event of abusive, threatening, or inappropriate behaviour directed towards our staff.

• • Data Processing: Any information provided during your correspondence will be collected and processed in accordance with standard data protection frameworks applicable within the UK, EU, and US.
  • Shipping & Tax Commitment: We operate on a DDP (Delivered Duty Paid) basis for all EU and US shipments. The price confirmed at checkout is final; you will not be required to pay additional customs duties or import taxes upon arrival.