Orders & Payments

Which payment methods do you accept? We accept a variety of payment methods to make your checkout process as seamless as possible. You can complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. We also support mobile wallet payments via Apple Pay and Google Pay.

How do you protect my payment details? StoreCraft Storage Solutions Ltd applies industry-standard encryption protocols to protect your personal and payment information during checkout. We do not store your full card details on our servers, and all transactions are processed through secure, compliant systems to maintain the integrity of your financial data.

Shipping & Delivery

Where do you ship to? We currently offer shipping exclusively to customers located within the United States and Europe.

What are your shipping times and which carriers do you use? We partner with established priority courier services, including DHL, FedEx, and UPS, to ensure your items are handled professionally.

• • Dispatch: Orders are prepared and dispatched from our United Kingdom warehouse within 1 to 2 business days following order confirmation.

• • Delivery: Estimated delivery timeframes generally range between 3 to 9 business days from the date of dispatch, depending on your specific destination.

How can I track the progress of my delivery? To keep you informed at every stage, our system will automatically send tracking updates to the email address you provided at checkout. You will receive notifications at key milestones, including:

1. 1. When your order is dispatched from our warehouse.
   2. When the parcel arrives at a regional sorting facility.
   3. When the parcel is out for final local delivery.

What happens if my order exceeds the estimated delivery time? If your order does not arrive within the standard estimated timeframe, please contact our support team. We will immediately initiate a formal investigation with the respective courier service. Based on the findings of that investigation, we will promptly arrange for either a full refund or a replacement order, depending on the circumstances.

Are there any hidden taxes or customs duties?  No. We operate on a DDP (Delivered Duty Paid) basis for all orders to the US and Europe. The price at checkout is final, and you will not be charged any additional fees upon delivery.

Returns & Refunds

What is your return policy for standard orders? In full compliance with consumer protection regulations across the United Kingdom, the European Union, and the United States, we offer a 14-day right of withdrawal. You have 14 days from the date you receive your items to request a return for any reason. To be eligible for a refund, items must be returned in their original, unused condition.

What should I do if my items arrive damaged or defective? If you receive an item that is damaged or defective, please contact our customer support team by email within the 14-day window. Please provide your order number along with clear photographic evidence of the issue. Upon review of the evidence, we will arrange for a replacement or issue a refund. For your convenience, you will not be required to return the damaged item to us.

Company Information

How can I contact your customer service team? If you have any further inquiries regarding our products or your order, please reach out to us using the details below:

• • Company Name: StoreCraft Storage Solutions Ltd

• • Company Registration No: 14278563

• • Registered Address: Unit 12, Riverside Business Park, 47 Thames Industrial Way, London, SE16 2XB, United Kingdom

• • Email: storage@storecraftco.com

• • Telephone: +44 121 728 5519